Create a digital workplace where information is accessible, so people can get work done and collaborate with less friction.

The digital workplace is not a collection of tools, it is a way of working.

Technology can give an organization more platforms without necessarily making work easier.

Value appears when employees know where to go, where information belongs, how work moves, who owns a process and which tools should be used for which purpose.

Para approaches digital workplace transformation by looking across the experience.

Journey before channel

Start with the customer, partner or employee journey and the outcome being pursued before deciding which portal, channel or platform should carry it.

Content and process are part of the experience

A well-designed interface cannot compensate for unclear information, broken approvals or disconnected workflows.

The workplace experience depends on the quality of the content, processes and services behind the interface.

Para brings information architecture, content, workflow and experience together so that digital workplace improvements solve real points of friction.

Design for operation

A workplace does not become successful when it goes live.

Ownership, governance, support, measurement and continuous improvement need to be designed from the beginning.

Para helps organizations build a workplace that can be governed, supported, measured and improved over time.

What we help solve

When the workplace grows faster than the way it is governed

Digital Workplace Advisory is particularly valuable when organizations have accumulated platforms, content and collaboration spaces but have not established a clear model for how they should work together.

Para helps address challenges such as:

• Employees do not know where to find trusted information or which platform to use.
• Intranets, team sites, shared drives and collaboration spaces contain duplicated, outdated or difficult-to-navigate content.
• Employees rely on email, spreadsheets and manual follow-up for common requests and approvals.
• Different departments use Microsoft 365 and SharePoint differently, creating inconsistent experiences and unclear ownership.
• Search and navigation reflect organizational structures rather than how people actually look for information.
• Information architecture, taxonomy, metadata and content lifecycle practices are inconsistent.
• Content ownership and governance responsibilities are unclear.
• Employee portals publish information but do not connect effectively to services, workflows or business processes.
• Collaboration spaces are created without clear ownership, purpose, lifecycle or governance.
• Platform adoption is uneven because employees have not been given a simple and coherent way of working.
• Workplace initiatives are launched as technology projects without a clear roadmap for adoption, support and continuous improvement.

What the work looks like

From employee needs to workplace architecture and execution

Para connects employee experience, information, content, collaboration, workflow and platform governance so the workplace is designed around how people work rather than around individual tools.

Employee Experience & Workplace Strategy

Identify priority employee groups, journeys, tasks, pain points, information needs and business outcomes.

Define the principles that should guide the future workplace and create a shared direction for transformation.

Intranet & Portal Architecture

Define the role of the intranet, employee portals, team spaces and service entry points within one coherent workplace experience.

Information & Content Architecture

Structure navigation, taxonomy, metadata, search, content ownership and lifecycle so information becomes easier to find, understand, manage and trust.

Collaboration Governance

Define how collaboration spaces are requested, created, owned, governed, reviewed and retired.

Establish clearer rules for where different types of work and collaboration should take place.

Workflow & Employee Services

Identify manual, fragmented or repetitive employee processes and prioritize opportunities to simplify or automate them through SharePoint, Power Platform and connected business services.

Connect workplace experiences with workflows, services and business applications where appropriate.

Platform & Architecture Roadmap

Define the role of Microsoft 365, SharePoint, Power Platform and connected enterprise applications within the target workplace.

Align the workplace direction with broader Enterprise Architecture & Information Architecture principles rather than treating the workplace as a standalone technology environment.

Adoption, Support, & Operating Model

Define the governance, ownership, training, support, measurement and continuous-improvement model required to sustain the workplace after launch.

People, Process, Data and Technology

A digital workplace succeeds when the four work together

A digital workplace succeeds when employee needs, business processes, information and platforms are designed together. Para looks at the workplace as an operating value chain: People + Process + Data + Technology

People

The people responsible for using, creating, governing and supporting the workplace.

This can include employees, content owners, collaboration owners, process owners, workplace teams, support teams and governance stakeholders.

Process

The journeys and ways of working that sit behind the experience.

This includes employee services, approvals, collaboration routines, content lifecycle, workspace provisioning, knowledge sharing, support and continuous-improvement processes.

Data

The information that allows people to find, understand and act.

This includes content, metadata, search signals, service information, workflow data, usage data and performance measures.

Technology

The platforms and applications that enable the experience.

This can include Microsoft 365, SharePoint, Power Platform, integration, APIs, identity, search, data and connected enterprise applications.

How Para works

From current-state evidence to an executable change path.

1. Understand Employee Needs Identify employee groups, priority journeys, tasks, pain points, information needs and the outcomes the organization wants to improve.
2. Assess the Current Workplace Review the existing intranet, SharePoint and Microsoft 365 environment alongside content, collaboration spaces, workflows, governance, search, adoption and support practices.
3. Define the Target Workplace Establish the target experience, information architecture, portal roles, collaboration model, content principles, governance, workflow priorities and technology direction.
4. Prioritize the Roadmap Turn the target state into a practical sequence of initiatives. Prioritize content cleanup, information architecture, intranet improvements, workflow, governance, platform changes, migration, adoption and training according to business value and readiness.
5. Design for Operation Define ownership, support, measurement and governance alongside the solution. Make sure the workplace has a model for what happens after launch.
6. Mobilize Delivery & Adoption Carry the roadmap into implementation through the relevant Para capabilities, including Microsoft 365, SharePoint, Power Platform, custom applications, APIs, integration, data and managed application support.

A workplace does not become successful when it goes live. Ownership, governance, support, measurement and continuous improvement need to be designed from the beginning.

What you get

Practical outputs designed to support decisions, prioritization and delivery.

Depending on the engagement, Para may produce:

• Digital Workplace Strategy and guiding principles
• Employee personas and priority journey summaries
• Current-state workplace and collaboration assessment
• Target workplace experience model
• Intranet and employee-portal blueprint
• Information architecture and taxonomy
• Content governance and lifecycle model
• Collaboration governance and workspace lifecycle model
• Employee workflow and automation backlog
• Microsoft 365 and SharePoint roadmap
• Power Platform and automation roadmap
• Workplace governance and operating model
• Adoption, training and support approach
• Measurement and continuous-improvement framework
• Phased implementation roadmap

Where it fits

Para moves the workplace roadmap into implementation through Microsoft 365, SharePoint, Power Platform, custom employee applications, integration and supporting data capabilities. TecTaria and HR-related platforms can be connected where learning, employee development or service journeys are part of the target workplace. Managed support can then keep the environment governed, supported and improving after launch.

Enterprise Services

• Microsoft 365 & SharePoint Digital workplace foundations, collaboration environments, intranets, portals and content experiences.
• Power Platform & Automation Workflow, approvals, forms, low-code applications and process automation.
• Custom Apps & APIs Purpose-built employee experiences and application services where standard platforms are not enough.
• Cloud & Integration Connections between workplace platforms, enterprise applications, data and services.
• Data, BI & Analytics Reporting, workplace insights, usage analysis and performance measurement.
• Managed Application Support Ongoing application support, service management, releases, operational stability and continuous improvement after go-live.

Solutions

Para can connect the workplace to broader digital services such as:

• Employee services
• Human capital and HR applications
• Learning and development
• Internal digital services
• B2B collaboration
• Knowledge and information experiences

Where relevant, these experiences can be connected to the organization's existing HR, learning and enterprise platforms.

Products & Platforms

Where they support the target experience, Para can bring relevant digital accelerators, TecTaria, HR applications and other Para assets into the solution landscape.

Managed Services

The relationship does not have to end at launch.

Para can support the workplace through:

• Application support
• Service management
• SLA-based operations
• Releases and enhancements
• Governance follow-up
• Operational monitoring
• Continuous improvement

See how Para works for where this sits in an engagement.