Connect people, content, service and
experience
across the
enterprise.
Para brings together collaboration, portals, digital experience, workflow, enterprise context, data and modern applications so customer, employee and partner experiences are connected to the way work actually gets done.
Rather than treating collaboration and customer experience as separate technology or front-end disciplines, Para connects the information, processes, platforms, applications and people behind each experience.
This creates a path from the experience users see to the enterprise capabilities that support it, from content and knowledge, through service processes and workflow, to data, integration and operational support.
Para's broader model connects business needs, information architecture, digital platforms, data, automation and operations into one delivery model, with advisory and architecture connecting directly to implementation, products and managed services.
What Collaboration & CX Means at Para
Collaboration & CX at Para is not a single product or front-end discipline. It is the combination of content collaboration, digital experience platforms, employee and customer context, process automation, analytics and modern application services.
The goal is to connect what people see and use with the information, processes, systems and teams behind the experience.
This means looking beyond the interface itself. A customer portal, employee workplace or partner workspace depends on the quality of the content behind it, the processes users need to complete, the data available to support those processes, the systems that need to connect and the people responsible for operating the experience.
Para therefore brings together capabilities across:
This reflects Para's evolution from its collaboration and SharePoint foundation into a broader enterprise model spanning data analytics, digital experience, managed services and SaaS products.
The result is an approach that starts with the business and experience that needs to work, then determines the information, process, architecture and technology required to support it.
Collaboration & CX Overview
Content Collaboration & Portals
Enterprise portals, knowledge, controlled content, search, documents, workflow and collaboration across employees, partners and business teams.
Para approaches portals as more than publishing environments. Information architecture, taxonomy, metadata, search, ownership and content lifecycle help determine whether people can actually find and use what they need.
This can support enterprise intranets, knowledge environments, collaboration spaces, controlled repositories and business-facing portals, with workflow and enterprise-system connections where required.
Para's Microsoft 365 & SharePoint services specifically cover portals, collaboration, workflows, migration, upgrades and support
Digital Experience Platforms
Public and customer-facing digital channels, Sitecore/DXP, multilingual content, digital forms, campaigns, service utilities and controlled publishing.
Para's digital experience capability includes Sitecore DXP, headless web experiences, content architecture, personalization, customer journeys and digital-channel integration.
The focus is on connecting the digital channel to the information and services behind it, so content, forms, journeys, integrations and business processes can operate as part of a coherent experience rather than as disconnected components.
Customer & Employee 360
Connected views of employee, expertise, project, client/account and service context using enterprise information, search and integration patterns.
The purpose is to bring relevant context closer to the point where people need it, helping users discover the right people, information, account or service context rather than navigating disconnected systems.
The Para source material references customer 360, employee 360, student 360 and XRM within its broader platform and application capabilities.
These should be presented as experience and integration patterns, rather than automatically positioned as standalone packaged Para products.
Process Automation
Workflow, approvals, digital forms, task routing, low-code/RPA and operational automation that connect experience to execution.
Automation can remove unnecessary manual handoffs and connect a portal or digital experience directly to the process that follows it.
Para's Power Platform & Automation capability includes low-code applications, workflow, RPA, orchestration and governance, while its technology capabilities also include UiPath RPA, APIs, integration and low-code/no-code enablement.
This allows experience design to consider not only what users see, but also what happens after they submit a request, complete a form, trigger an approval or initiate a service.
Data, BI & Reporting
Power BI, KPI models, executive and operational dashboards, banking analytics and reporting that make service and experience performance visible.
Data and reporting provide the measurement layer behind the experience. They can help organizations understand service performance, operational activity, customer or employee interactions and the KPIs that matter to management.
Para's Data, BI & Analytics capability includes Power BI, semantic models, banking analytics, reporting and modernization.
This creates a connection between experience and performance: not only designing how a service works, but establishing how the organization will understand whether it is working
Modern Apps & Cloud
Purpose-built applications, APIs, enterprise integration, SaaS connectivity and cloud-ready delivery that extend platforms where packaged capabilities are not enough.
Para's Custom Apps & APIs capability covers modern applications, portals, integration services, APIs and enterprise UX, while Cloud & Integration covers hybrid deployment, integration patterns, application modernization and platform services.
This gives organizations a path beyond the capabilities of a single platform, allowing custom applications and integration to be introduced where they solve a specific business or experience requirement.
What Para Brings
The proposition is supported by reusable architecture, implementation and modernization patterns already present across Para's delivery history.
Para's approach is based on Business First, Outcome Led, Architecture Before Build, Priority of People and Process, Reuse Before Reinvent and Operate What Para Builds.
These principles are particularly relevant to Collaboration & CX because the quality of an experience depends on more than the technology used to present it.
Digital Workplace & Knowledge
Para has developed digital workplace patterns connecting people, expertise, projects, clients, enterprise knowledge, search and business-system context.
The Digital Workplace material emphasizes employee journeys, information needs, collaboration, content governance and workflow rather than treating workplace transformation as a simple platform rollout.
This provides a foundation for intranets, employee portals, knowledge environments, collaboration spaces and connected employee services.
Enterprise IA & Findability
Applied information architecture, taxonomy, metadata, search and navigation methods support portals and knowledge experiences that are easier to govern and find.
Para's Digital Workplace approach specifically identifies information architecture, navigation, taxonomy, metadata, content ownership, lifecycle and search as core components of the workplace.
This helps establish the information foundation behind the experience before the platform is configured or content is migrated.
Banking Digital Experience
Para has delivered multilingual, multi-country public digital-channel capabilities covering content, forms, utilities, search, campaigns, subscriptions and controlled publishing.
Para's wider profile identifies Digital Banking & FinTech and Digital Channels & CX as enterprise outcomes, supported by digital experience platforms, data and integration capabilities.
The banking context also demonstrates how digital experience can sit within a wider architecture connecting channels, banking applications, data, integration and reporting.
Workflow & Service Capture
Reusable approval, digital-form and process-governance patterns support service requests, routing, notifications, evidence and status visibility.
The objective is to connect the front-end experience to the operational process behind it. Where appropriate, workflow can connect portals and digital channels with business services, approvals and task execution.
This is consistent with Para's documented capabilities around Power Platform, workflow automation, RPA, orchestration and enterprise applications.
Data & Reporting
Executive KPI, banking analytics, risk reporting and operational dashboard experience provides a foundation for connected experience measurement.
Para's Banking Analytics Accelerator includes governed banking models, KPI structures and Power BI patterns for financial, corporate and retail analytics, while its broader Data, BI & Analytics service covers Power BI, semantic models, reporting and modernization.
This provides a route from experience and operational data into management visibility and decision-making.
People, Process, Data & Technology
Para uses the full enterprise value chain so collaboration and experience remain connected to operating reality.
This is central to Para's model: People + Process + Data + Technology.
People
Customers, employees, partners, content owners, service teams, experts and business owners.
Experience design needs to account for the different roles involved in creating, consuming, approving, maintaining and acting on information.
This can include employees using a workplace, customers accessing a service, partners collaborating on work, content owners maintaining information and service teams responsible for completing requests.
Process
Journeys, approvals, service requests, collaboration, content lifecycle, knowledge flow and operational handoffs.
The process layer connects the experience to what actually happens behind it, including who receives a request, who approves it, what information is required, where work is routed and how completion is tracked.
Para's Digital Workplace material similarly connects employee services, approvals, collaboration routines, content lifecycle, workspace provisioning and knowledge sharing.
Data
Profiles, customer/account context, project context, service information, content metadata, KPIs and analytics.
Data provides the context that makes an experience useful and measurable. It can determine what information a user sees, what they can search for, what action they can take and how the organization measures performance.
Technology
Sitecore/DXP, Microsoft 365 and SharePoint, Power BI, workflow/automation, modern apps, APIs, SaaS and cloud services.
Para's technology choices are explicitly positioned as being mapped to the business problem and target operating model, rather than selected independently of the business context.
The technology layer can therefore combine enterprise platforms, custom development, integration and automation according to the architecture and experience required
From Advisory to Delivery
Advisory
Define the journey, information model, governance, platform direction and priorities.
The advisory stage clarifies the business need, current state, capability gaps, target state and roadmap. Para's advisory model is designed to connect these decisions directly to subsequent delivery rather than treating advisory as a separate layer.
Enterprise Services
Implement the portals, platforms, applications, data, automation and integration capabilities.
Depending on the target model, this can include Microsoft 365 & SharePoint, Sitecore & Digital Experience, Power Platform & Automation, Data, BI & Analytics, Custom Apps & APIs and Cloud & Integration.
Solutions
Apply those capabilities to customer service, employee service, B2B collaboration, field service, GRC and learning.
Para identifies these as enterprise solution areas alongside Digital Banking & FinTech, Digital Channels & CX, Employee & HCM, Customer Service, B2B Collaboration, Field Service & Workforce and Learning & Talent.
Products & Accelerators
Use Para assets and accelerators where they fit the approved target model.
Para's documented products and reusable assets include KhedmetCom, TecTaria, Policy & GRC, Banking Analytics Accelerator, Digital Accelerators and Enterprise Apps & Marketplace.
These should be introduced where they address an identified business requirement rather than positioned as mandatory components of every Collaboration & CX engagement.
Managed Services
Operate, support and continuously improve the experience after go-live.
Para's managed-services model includes application support, SLA management, health checks, releases, service management, operational analytics and continuous improvement.
This extends the Collaboration & CX proposition beyond launch: the environment can continue to be supported, measured and improved as business needs, user expectations and technology change.
Where Collaboration & CX Applies
Banking & Financial Services
Digital channels, customer journeys, banking information, employee collaboration, reporting, workflow, governance and integration across complex financial environments.
Government & Public Sector
Citizen and employee services, internal portals, information governance, digital forms, workflow, shared platforms and cross-department collaboration.
Healthcare
Patient and administrative services, information and document flows, workforce collaboration, digital services, analytics and operational platforms.
Education
Student and employee services, learning platforms, institutional information, collaboration, digital service delivery and workforce enablement.
Retail & Consumer
Customer channels, digital experience, service journeys, content, customer context, operational reporting and connected business processes.
Logistics & Field Services
Workforce operations, service requests, scheduling, field execution, mobile experiences, tracking and operational visibility.
KhedmetCom, for example, is positioned as a service-execution platform covering demand, scheduling, assignment, tracking and visibility
Telecom
Customer experience, digital channels, enterprise integration, data, automation, operational platforms and modernization.
These industry contexts align with Para's documented industry focus across Banking & FinTech, Government, Healthcare, Education, Retail, Logistics & Field Services and Telecom
Need to connect customer, employee or partner experience to the way your enterprise actually works?
Para can help define the target experience, structure the information and processes behind it, and deliver the platforms, applications, automation, integration and analytics required to make it work.
The engagement can begin with a specific experience, information or process challenge and develop into the appropriate architecture, implementation roadmap and delivery model.
From advisory and architecture through enterprise services, solutions, accelerators and managed operations, Para keeps the experience connected to the systems and operating model behind it.