Build the application the business needs when off-the-shelf tools leave an important gap.

Para designs and builds purpose-driven applications around the process, people, data and systems that make up the business requirement.

From web applications and enterprise portals to mobile experiences, workflow solutions and integration services, Para brings application engineering together with enterprise technology experience. The result is an application designed not simply to work on its own, but to fit the wider technology and operating environment.

Para's published capabilities include custom application development, mobility, portals, SharePoint solutions and business process automation.

Perspective

Custom software is most valuable when the requirement is strategically important, differentiated, integration-heavy or poorly served by existing products.

The decision should not be "build or buy" in isolation.Para starts by understanding what the organization is trying to achieve, what existing platforms already provide, where the gaps are and which capabilities genuinely need to be purpose-built.

Sometimes the right answer is a custom application. Sometimes it is customization of an existing platform. Sometimes the requirement calls for modernization of a legacy application or a new experience layer around systems that need to remain in place.

The objective is to build only what creates value, while ensuring that what is built can integrate, operate and evolve within the enterprise environment.

Para's published custom application material explicitly distinguishes application customization, application modernization and application management as related parts of the custom software lifecycle.

Solve the gap

Custom development should address a meaningful business or technology gap.

Use it where a packaged product cannot adequately support the process, experience, integration requirement or specialized capability, rather than recreating functionality that established platforms already provide well.

Design for the enterprise

A successful application has to fit more than the user's screen.

Consider architecture, identity, security, data, integration, environments, performance, support and future change from the beginning.

Para's experience across Microsoft technologies, SharePoint, portals, business process automation, analytics and cloud environments supports this broader enterprise perspective.

Build to operate

An application is not finished when the first version is released.

Deployment, monitoring, maintenance, updates, performance, availability, user support and future enhancements all affect the application's long-term value.

Para's published service definition includes application management activities such as installation, updating, performance and availability optimization, and service-desk functions.

What We Help Solve

Organizations often turn to custom application development when existing tools have become a constraint on how the business operates.

Para can help address situations such as:

• Critical business processes depend on spreadsheets, email or manually maintained tools.
• Existing enterprise applications do not provide the workflow or user experience the business requires.
• Several backend systems need to be presented through one coherent experience.
• Employees or customers have to navigate multiple systems to complete one journey.
• Legacy applications remain operationally important but expose outdated or difficult-to-use interfaces.
• Packaged products require extensive customization to support a highly specific business process.
• Mobile or field users need a task-focused experience connected to enterprise data.
• A business needs a specialized portal for customers, employees, partners or operational teams.
• An organization needs to extend an existing Microsoft or SharePoint environment without replacing the broader platform.
• Custom reporting, dashboards or data experiences need to be integrated directly into an application.
• Teams have developed disconnected utilities that have become critical to day-to-day operations.
• Digital teams need greater control over application functionality, integration and release cycles.
• A legacy application needs selected functions modernized without requiring an immediate full-system replacement.
• The business needs a solution that can evolve as the process, users and technology landscape change.

What the Solution Contains

Para's custom application capability can span the experience, application, integration and operational layers required to turn a business requirement into a working enterprise solution.

Web & Portal Applications

Build web-based experiences for customers, partners, employees and operational teams.

Applications can bring together content, business processes, forms, data and system interactions into a more coherent experience.

Para's documented portfolio includes enterprise portals, intranet solutions, public-facing portals and SharePoint-based applications.

Mobile & Field Applications

Create focused mobile experiences for employees, technicians, supervisors, field teams and service users.

Mobile applications can support task execution, information access, status updates, evidence capture and communication where users need to work outside the traditional desktop environment.

Para identifies mobility and native mobile application development among its established capabilities. Its KhedmetCom product further demonstrates an enterprise field-service model connecting service requests, workflows and field operations.

Workflow & Business Applications

Turn business processes into structured digital experiences.

Purpose-built applications can provide forms, tasks, rules, approvals, notifications, assignments and status visibility around a defined process.

This is particularly valuable when the application needs to combine user experience with business process execution, rather than simply provide a static interface.

API & Backend Services

Develop application services and integration layers that allow the application to interact with enterprise systems.

This can include APIs, data services, business logic and integration patterns required to connect the front end with the organization's existing applications and data sources.

The aim is to make the application part of the enterprise architecture rather than another isolated system.

Platform Customization & Extensions

Extend established enterprise platforms when they provide a strong foundation but require additional capability.

This can include custom web parts, extensions, interfaces and specialized functionality around platforms such as SharePoint.

Para publicly identifies SharePoint custom web parts and solutions as part of its product portfolio and has experience with SharePoint-based enterprise portals.

Modernization & Rebuild

Modernize selected application layers where existing systems are becoming difficult to maintain, extend or use.

Modernization can involve introducing a new interface, rebuilding selected functions, exposing existing capabilities through modern services or progressively replacing obsolete components.

This creates a path forward without assuming that every legacy system needs to be replaced at once.

Para's published custom application service specifically identifies application modernization as part of its capability set.

Application Management & Support Readiness

Prepare the application for the realities of production.

Define environments, deployment processes, monitoring, logging, maintenance responsibilities, performance expectations and support processes as part of delivery.

The objective is to create an application that can be operated and improved after launch, not simply demonstrated and handed over.

How It Works

Custom application delivery should connect business intent with technical execution through an iterative process.

1. Frame the product

Start with the business problem.

Clarify the users, journeys, desired outcomes, process, scope boundaries, existing systems and constraints.

Determine what should be built, what should be integrated and what existing platforms should continue to provide.

2. Design the experience and architecture

Translate the requirement into a coherent application model.

Define user journeys, information architecture, screens, data requirements, integrations, security considerations and technical patterns.

The goal is to establish enough clarity to make informed build decisions without over-engineering the solution before the business need is understood.

3. Build iteratively

Develop working capability in manageable increments.

Bring business users into the process early, validate assumptions, refine the experience and address technical issues before they become expensive late-stage changes.

Iterative delivery keeps the application connected to the actual business requirement.

4. Integrate and harden

Move from functional capability to production readiness.

Complete system integrations, validation, security controls, performance work, logging, error handling, deployment configuration and operational testing.

Confirm that the application behaves correctly not only in normal scenarios, but also when systems, users or data do not behave as expected.

5. Operate and evolve

Treat launch as the beginning of the application lifecycle.

Monitor the application, support users, manage releases, address defects and introduce enhancements as business requirements change.

A successful application should create a foundation that can evolve rather than become another legacy system.

Business Outcomes

Custom applications should be measured by the business problem they solve, not by the amount of code produced.

Organizations can use purpose-built applications to achieve:

• A better fit with business processes that generic products cannot adequately support.
• A simpler user experience across complex processes and multiple backend systems.
• Reduced reliance on spreadsheets and manual workarounds for operationally important activities.
• Greater integration across systems by bringing information and actions into one coherent experience.
• More flexibility to adapt the application as business requirements evolve.
• Improved maintainability through modern application and integration patterns.
• Greater control over functionality and releases where the business needs ownership beyond a packaged product.
• A stronger foundation for automation by digitizing the process and creating structured data and workflow.
• Better support for mobile and distributed workforces through task-focused experiences.
• A path for legacy modernization that can address high-value application gaps without requiring an immediate wholesale replacement.
• A clearer long-term operating model through planned monitoring, maintenance and application support.

The value is not customization for its own sake, it is creating a digital capability that fits the business closely enough to improve how people work while remaining disciplined enough to operate within the enterprise environment.

Typical Use Cases

Custom applications can support customer experiences, employee services, operational processes and specialized industry requirements.

Customer and partner portals

Create external experiences around service, account, case, order, information or collaboration journeys.

Bring relevant information and actions together while connecting the experience to the enterprise systems behind it.

Para's published success stories include public-facing banking portals and other customer-facing digital experiences.

Employee applications

Digitize internal requests, operational processes and role-based services.

Provide employees with a focused experience for submitting requests, accessing information, completing tasks, tracking status and interacting with internal systems.

Para's documented portfolio includes intranet and enterprise portal solutions supporting internal users.

Field and workforce applications

Support mobile teams that need to receive assignments, access information, perform work and update status away from a traditional desktop.

Applications can connect field execution with the processes and systems used by supervisors, operations teams and customers.

KhedmetCom is an example of Para's enterprise field-service product approach, combining service workflows with field-oriented capabilities.

Operational tools

Replace spreadsheets, disconnected utilities and manually maintained tools that have become important to day-to-day operations.

A purpose-built application can provide structured data, role-based access, workflow, validation and reporting around the process.

Legacy front-end modernization

Introduce a modern user experience without immediately replacing the underlying enterprise system.

A new application layer can simplify interaction with existing capabilities while creating a more manageable path toward future modernization.

Industry-specific applications

Build focused capabilities where the process, data model, user journey or operating requirements are too specific for standard packaged software.

Para's published portfolio demonstrates this model through solutions including a banking loyalty system, policy and procedure portal, healthcare collaboration portal, financial-services intranet and field-service platform.

Connected Para Capabilities

Custom applications become more valuable when they connect to the broader capabilities required to design, implement and operate Enterprise Services.

Enterprise Architecture & Roadmapping

Determine where a custom application belongs within the wider technology landscape.

Assess existing platforms, dependencies, integration requirements and future-state considerations so the application contributes to the enterprise architecture rather than creating another isolated technology stack.

Portals & Collaboration

Use enterprise portal and collaboration experience to create applications that bring people, information, content and business processes together.

Para's established SharePoint expertise includes collaboration, content management, portals and business process modeling.

SaaS & System Integration

Connect the application with enterprise SaaS, business applications and external platforms.

Integration can allow the application to become a focused experience over existing systems rather than duplicating capabilities that already exist elsewhere.

Automation

Embed workflow, business rules and automated tasks into the application.

Custom applications can provide the user experience while automation handles repeatable actions, approvals, notifications and system interactions behind the scenes.

Para's broader portfolio combines custom application development with business process automation and RPA.

Data Analytics

Connect applications with reporting and analytics so operational activity can become measurable insight.

Application data can support dashboards, performance monitoring and decision-making when designed into the solution appropriately.

Para's portfolio includes Microsoft BI and Power BI capabilities alongside custom applications and enterprise portals.

Managed Application Support

Support the application after production launch through maintenance, monitoring, updates, performance optimization and ongoing improvement.

This extends the relationship beyond initial development and provides a path for the application to evolve with the organization.

Para's published custom application service explicitly includes application management alongside customization and modernization.

Have a business need that does not fit cleanly into an existing product?

The right answer may not be another packaged tool. It may be a focused application that brings together the process, experience, data and systems your organization already depends on.

Talk to Para about shaping a purpose-built application that fits the business requirement, enterprise architecture and operating model, with a path from initial concept through delivery and ongoing improvement.

Talk to Para →