Banking Digital Experience & External Portal Modernization
Deliver one multi-country banking digital experience across content, forms, utilities and customer engagement.
Para replatformed a regional bank’s external digital channels from IBM WebSphere to SharePoint 2013 for Jordan, Palestine and Bahrain. The scope included Arabic and English banking content, customer forms, search, branch and ATM discovery, calculators, financial information, campaigns, newsletters, subscriptions and controlled publishing.
Business challenge
- Multiple country and language experiences had to be managed through a coherent portal architecture.
- Customer forms, calculators, financial utilities and location services needed integration into the digital channel.
- Content teams needed controlled authoring, publishing and campaign management.
Para approach
- Define multi-country, multilingual portal architecture.
- Model content, navigation, metadata and search.
- Implement customer forms and self-service utilities.
- Integrate financial information and branch and ATM location services.
- Deliver controlled authoring, publishing, campaign and subscription functions.
How it works
Validated multi-country banking digital-channel implementation. Evidence: business requirements, technical design, deployed modules, deployment, UAT and content-syndication documentation.
Banking Content
Digital Forms
Utilities / Financial Data
Search / Branch & ATM
Campaigns / Subscriptions
Controlled Publishing
Delivered capability
Multi-country, multilingual portal
Jordan, Palestine and Bahrain with Arabic and English content.
Digital customer forms
Loan, credit card, inquiry, complaint, feedback and survey forms with validation and notifications.
Self-service utilities
Loan calculator, currency converter, market indices and financial ticker integrations.
Branch & ATM discovery
Country and location-aware discovery.
Content & campaign management
Banners, offers, campaigns, news, events, newsletters, media and FAQs.
Controlled publishing
Separate authoring and publishing with governed content deployment.
Evidence-supported outcomes
Unified banking experience
Delivered one banking digital experience across multiple countries and languages.
Integrated customer services
Forms and self-service utilities were incorporated into the portal experience.
Controlled content operations
Authoring and publishing responsibilities were separated and governed.
Reusable digital-channel patterns
The engagement provides reusable architecture for multilingual portals, forms, content and integrations.
Technology & delivery context
Source platform IBM WebSphere; historical target Microsoft SharePoint 2013 with managed metadata, custom modules, search, integrations and publishing and synchronization jobs. This reference covers external digital channels only not core-banking transformation, neo-bank delivery, a mobile-banking application or transactional internet banking.
Have a similar enterprise challenge?
Para can assess the current state, define the business and information model, shape the architecture and delivery approach, and move from business need into implementation and ongoing operations.