Digital Workplace, Employee 360 & Knowledge Experience
Connect employees to expertise, projects, clients and enterprise knowledge in one workplace experience.
Para implemented an integrated digital workplace that connected employees, expertise, projects, clients and enterprise knowledge. Employee profiles were extended with business-system project and client context, People and Project search were configured, and NetSuite integration was implemented.
Business challenge
- Employees needed easier access to expertise, project context, client context and knowledge.
- Enterprise information was distributed across workplace content and business systems.
- Search had to support people and project discovery, not only documents.
Para approach
- Define employee, project, client and knowledge information relationships.
- Extend employee profiles with business context.
- Configure people and project search experiences.
- Integrate NetSuite context into the workplace.
- Organize knowledge and search as one enterprise information experience.
How it works
Validated digital workplace and connected enterprise-information pattern. Evidence: intranet requirements, information architecture design, NetSuite integration design and deployment documentation.
Employee Profiles
Skills / Expertise
Project Context
Client Context
Knowledge Hub / Search
NetSuite Integration
Delivered capability
Employee profile foundation
Extended employee profiles with business and work context.
Skills & expertise discovery
Search and discovery patterns for people and expertise.
Project context
Project information and Project 360 style context with search.
Client context
Client and account integration, while a complete Client 360 was not fully proven.
Knowledge hub & search
Enterprise knowledge and findability patterns.
Enterprise integration
NetSuite integration supporting connected business context.
Evidence-supported outcomes
Connected workplace
Employees could access people, project, client and knowledge context within one workplace experience.
Reusable 360 foundations
The work provides reusable foundations for Employee 360 and project or client context.
Improved findability
People and project search became part of the enterprise experience.
Integration pattern
Demonstrated connection between workplace experience and business-system data.
Technology & delivery context
Historical Microsoft SharePoint intranet, profile extensions, enterprise search, content structures and NetSuite integration. Employee 360, Client 360 and skills intelligence are reusable foundations, not current packaged products.
Have a similar enterprise challenge?
Para can assess the current state, define the business and information model, shape the architecture and delivery approach, and move from business need into implementation and ongoing operations.