KhedmetCom
Connect service demand with capacity, scheduling, field execution and operational visibility.
KhedmetCom is Para's field-service and service-execution platform. It supports the service lifecycle from incoming demand through resource assignment, execution, tracking and continuous improvement, with mobile and dashboard views for operational teams.
Business need
- Service demand can be difficult to match quickly with available people and capacity.
- Manual scheduling and assignment reduce visibility and make service delivery harder to control.
- Field teams need practical mobile access to work, location and job information.
- Operations teams need visibility into service status, workforce activity and performance.
Product view
What Para brings
Six capabilities spanning the service lifecycle, from incoming demand to the next cycle's improvement.
Demand Visibility
Capture and understand service demand before assignment.
Scheduling & Assignment
Plan and assign work based on priorities, availability and service needs.
Mobile Execution
Give field teams access to daily work, job information and execution actions.
Tracking & Visibility
Monitor work progress and operational status across the service lifecycle.
Operational Dashboards
Provide management visibility into requests, technicians, customers and performance indicators.
Learning & Improvement
Use operational results to support ongoing improvement of future service cycles.
How it works
A public-safe view of the service lifecycle. Deliberately kept at business-capability level.
Demand
Incoming service requests are captured and understood before anything is assigned.
Capacity
Available people, skills and capacity are visible against the demand waiting to be met.
Schedule & Assign
Work is planned and assigned on priority, availability and what the service actually needs.
Execute Service
Field teams work from mobile views of their jobs, with the information the task requires.
Track & Visibility
Progress and operational status stay visible to dispatchers and service managers.
Analyze & Improve
Completion data and operational KPIs inform how the next service cycle is planned.
People, process, data and technology
The four dimensions service execution has to hold together.
People
Customers and requestors, dispatchers, technicians, service managers and operational support roles.
Process
Demand intake, assignment, scheduling, execution, tracking, completion and improvement.
Data
Service requests, assignments, schedules, location and status where applicable, completion information and operational KPIs.
Technology
KhedmetCom web and mobile experience, service-management functions, dashboards and the integration points the customer environment requires.
Para evidence & reusable patterns
Para company profile positions KhedmetCom as the connector between demand visibility and capacity build, and as a smart service-execution enabler.
The profile documents a job and service lifecycle spanning demand, capacity, scheduling and assignment, execution, tracking and visibility, collaboration, and learning and improvement.
Para ARC RPA material also identifies KhedmetCom as a Para platform.
Technology context
KhedmetCom is a Para field-service and service-execution platform with web and mobile operating views. This page describes business capabilities and user experience rather than the underlying product architecture or implementation model.
Where it fits in Para
When service demand has to become assigned work.
Use KhedmetCom where service demand must be translated into assigned work, field execution and measurable operational visibility.